Booking Information & Conditions
Broome, Kimberley & Beyond (previously Broome & the Kimberley Holidays) specialise in selling Broome, The Kimberley, Western Australia, South Australia, Northern Territory, Christmas Island and Cocos (Keeling) Islands. With over 25 years of expert knowledge, Broome, Kimberley & Beyond give you the security of knowing all itineraries are professionally organised, ensuring visitors will experience the best your chosen destination can offer.
How to Book – Contact your preferred Travel Agent or call 1300 357 057 or e-mail firstname.lastname@example.org.
Tickets & Documentation – All tickets and vouchers will be issued on receipt of final payment being made to Broome, Kimberley & Beyond approximately 1 week after final payment.
Minimum Booking Requirement – A minimum booking value of $500 or 3 nights accommodation is required. Airfare and Rail must be booked in conjunction with 3 nights accommodation not including rail nights. Should the booking value not reach this minimum, a $25 booking fee will apply.
Deposits – A non-refundable deposit of $55 per person is required within 7 days of making your booking. Some bookings may require additional 3rd party deposits. Where full payment is received immediately, a deposit of $55 per person is deemed to be a portion of the full payment. A deposit acts to hold the services requested but does not guarantee prices.
Amendments – A fee of $30 per amendment per file, will be charged once deposits have been received. Changes may also incur a fee from the tour operator, carrier or principals with which your booking is held and will be charged accordingly.
Final Payment – Final payment must be made no later than 35 days prior to departure (45 days for Rail and 95 days for Cruises) to avoid automatic cancellation. Third party payments may apply and are payable direct to the supplier.
Advertised specials require FULL payment within 48 hours of confirmation.
Prices – All prices (in this brochure) are quoted in Australian dollars (AUD$) and are subject to change without notification. Prices are land only and do not include airfares to featured destinations (unless specifically stated).
Pricing Surcharge – Some suppliers may place a surcharge during special events, school holidays and long weekends throughout the year, please check prior to booking.
Airlines Ticketing Fee – A $55 fee per reissue of a ticket will be charged in addition to airline fees and charges.
Credit Card Fees – Payments can be made with credit cards. Fees will apply. Please check with our consultant or your travel agent at time of payment.
Fuel Surcharges – Prices are subject to change due to suppliers implementing a fuel surcharge or increasing existing fuel surcharges.
Late Bookings – Bookings made within 35 days of travel, or inside supplier cancellation fee periods, will require a Credit Card Guarantee or full payment before requests for confirmations can proceed. Bookings for travel within 14 days will incur a $55 late booking fee.
Hotel Accommodation Definitions – Per room per night cost is based on 1-2 passengers sharing the room unless otherwise stated.
Photographs – Images displayed in the brochure and on the website are included as a guide only. Hotel room photographs are representative only and actual rooms occupied may vary in decor and inclusions from those shown.
Responsibility – Information featured on our website and in our brochures has been supplied by the people and organisations (Suppliers) providing the various goods and/or services (Products). In supplying this information to you, we are acting as the agent of such Suppliers. We take all measures to ensure that the information featured in our brochures and on our website are accurate at the time of publication however, we do not control the manner in which Products featured are provided. We disclaim and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action. Broome, Kimberley & Beyond cannot accept any responsibility for any operator changing or withdrawing prices, details or services shown, all are subject to alteration without notice.
Broome, Kimberley & Beyond is a wholesaler and in the provision of holidays acts solely as an agent on behalf of the principals. These principals are all land and transport suppliers including the range of hotels, car companies and boat companies used in the holidays by the client and featured in the Broome, Kimberley & Beyond brochure. Broome, Kimberley & Beyond is not a principal and acts solely as an agent between the principal and the third party (client) it is not responsible for monies paid in advance to the principal by Broome, Kimberley & Beyond on behalf of the third party (client) if the principal is unable to provide that service either by default, insolvency, liquidation, change of ownership or operation difficulties.
Concessions – Some suppliers offer senior and pensioner concessions. A copy of a valid Seniors or Pension concession card number will be required prior to booking for some suppliers in order to receive reduced rates.
Child Costs – Child costs, where they are available at the time of booking are at the discretion and on the conditions of the supplier. Child ages vary per supplier.
Travel Insurance – Broome, Kimberley & Beyond and our third party providers and distributors do not include insurance cover in connection with our products and services. We strongly recommend travel insurance, which can cover many potential losses including, loss of deposit and cancellation fees. Ask your Travel Agent or one of our reservations consultant for a recommendation of policies to suit your needs.
Minimum Numbers – Some tour operators require minimum numbers to confirm a tour. As such, some bookings may be waitlisted until these minimum requirements have been reached. Full payment is required for a waitlisted tour. If a tour is not confirmed for this reason, a full refund will be issued. Broome, Kimberley & Beyond cannot accept responsibility for 3rd party suppliers cancelling itineraries due to min numbers not being filled.
Hotel Deposit – Some hotels may require a cash deposit should you be unable to provide a credit card imprint.
Hire Vehicles Age Limit – 25 years is the minimum but some companies make special allowance for drivers 21 years and over. Provisional licences are not accepted. All hire rates in this brochure include collision damage insurance. A non-waived damage excess applies to all vehicles.
A bond for petrol and insurance excess is payable to the company at the time of collection of your vehicle. This bond is fully refundable, less petrol, when the vehicle is returned in an undamaged condition. Bonds are usually taken in the form of a credit card deposit or pre-authorisation of a credit card however other forms of payment may be accepted, each individual car hire company varies as to what they will accept. Insurance is completely void for normal sedans if driven on unsealed roads. All distances, driving times, and maps shown in this brochure are designed as a guide only. Additional charges will be levied direct to Car Hire Operator. Please refer to Terms & Conditions provided to you at time of booking.
Additional charges such as one-way fees and Premium Location Surcharges may apply and will be in additional to the daily rate. Please check with your travel agent or our reservations team before booking.
Identification – You may be asked to present photo identification to the Supplier or Carrier upon check in. Airlines and Cruise companies require names spelled as per photo identification change fees will apply if names are spelled incorrectly.
Some cruises include travel to International destinations and require a valid passport with 6 months or more validity.
Packages to and from Cocos (Keeling) and Christmas Islands depart from International airport terminals and valid Australian photo ID is required. Passports are recommended for ease of travel.
Transfers – Some accommodation suppliers provide courtesy transfers from airports/railway stations. It is essential that these transfers are pre-booked. Some Tour Suppliers provide complimentary pick up and return drop off to your holiday accommodation. All tours and transfers must be re-confirmed with the supplier at least 24 hours prior to departure directly with the service provider.
Complaints – Where problems are incurred during travel, it is imperative that you inform the Supplier immediately in order for the Supplier to rectify the situation as quickly and effectively as possible. If you do not do so it may hinder the ability of the Supplier to resolve your concerns and to ensure your holiday is exactly to your liking. If booking issues require the assistance of Broome, Kimberley & Beyond to be resolved, we request that all complaints are forwarded to our General Manager in writing, immediately on your return.
Cancellations – If you cancel or terminate your holiday we will charge a cancellation fee: Cancellation advice must be received in writing.
Prior to Final Payment – there will be no refund of your deposit ($55 per person) or any additional supplier deposit that may have been collected.
After Final Payment – 100% percent cancellation applies however refunds will be assessed at the discretion of Broome, Kimberley & Beyond and our suppliers taking in to consideration supplier fees. Refunds on Services – In respect to accommodation, meals, sightseeing, tours or other services which were included in the holiday cost but not utilised, a refund processing fee of $55 per booking plus any other cancellation fees charged by our suppliers will apply.
Copyright – All material contained on our website and within our brochure publications is copyright. Reproduction in whole or part is not permitted without the written permission of Broome, Kimberley & Beyond.
Additional Information – Additional information required at time of booking – a contact mobile number, special dietary requests, date of birth and passenger’s weights are required for some suppliers.
Photographs – Some of the images in our brochures and website have been supplied by Tourism WA, the Northern Territory Tourism Commission, the South Australian Tourism Commission, Tourism Australia, Christmas Island Tourism and Cocos Keeling Island Tourism and many other Suppliers.