Booking Information & Conditions
Broome, Kimberley & Beyond (previously Broome & the Kimberley Holidays)
specialise in selling
Broome, The Kimberley, Western Australia, South Australia and the Northern
Territory. With over 23 years of expert knowledge, Broome, Kimberley &
Beyond give you the security of knowing all itineraries are professionally
organised, ensuring visitors will experience the best your chosen destination
How to Book – Contact your preferred Travel Agent or call 1300
Tickets & Documentation – All tickets and vouchers will be issued on
receipt of final payment being made to Broome, Kimberley & Beyond approximately
3 weeks prior to travel.
Minimum Booking Requirement – A minimum booking value of $500 or 3
nights accommodation is required.
Airfare and Rail must be booked in conjunction with 3 nights accommodation not
including rail nights. Should the
booking value not reach this minimum, a $25 booking fee will apply for all
reservations made via our telephone reservations centre. .
Deposits – A non-refundable deposit of $150 per person is required
within 7 days of making your booking. Some bookings may require additional 3rd
party deposits. Where full payment is received immediately, a deposit of $150
per person is deemed to be a portion of the full payment. A deposit acts to
hold the services requested but does not guarantee prices.
Amendments – A fee of $55 per amendment per fil, will be charged once
deposits have been received. Changes may also incur a fee from the tour
operator, carrier or principals with which your booking is held and will be
Final Payment – Final payment must be
made no later than 35 days prior to departure (45 days for Rail and 95 days for
Cruises) to avoid automatic cancellation.
require FULL payment within 24 hours of confirmation.
Prices – All prices in this brochure are quoted in Australian dollars
(AUD$) and are subject to change without notification. All prices are land only
and do not include airfares to featured destinations.
Pricing Surcharge – Some suppliers may place
a surcharge during special events, school holidays and long weekends throughout
the year, please check prior to booking.
Airlines Ticketing Fee – A $55 fee per reissue of
a ticket will be charged in addition to airline fees and charges.
Credit Card Fees – Payments can be made with credit cards subject
to the following surcharges on the total booking value:
Mastercard and Visa 1.9%
American Express 3.0%
Diners Club 3.0%
Fuel Surcharges – Prices are subject to change due to suppliers
implementing a fuel surcharge or increasing existing fuel surcharges.
Late Bookings –. Bookings made within 35 days of travel, or inside supplier
cancellation fee periods, will require a Credit Card Guarantee before requests
for confirmations can proceed.
Hotel Accommodation Definitions – Per room per night cost is based on
1-2 passengers sharing the room unless otherwise stated.
displayed in the brochure and on the website are included as a guide only. Hotel room photographs are representative
only and actual rooms occupied may vary in decor and inclusions from those
Responsibility – Information featured on our website and in our
brochures has been supplied by the people and organisations (Suppliers)
providing the various goods and/or services (Products). In supplying this information to you, we are
acting as the agent of such Suppliers. We
take all measures to ensure that the information featured in our brochures and
on our website are accurate at the time of publication however, we
do not control the manner in which Products featured are provided. We disclaim
and will be exempt from liability for anything to do with the supply of such
Products. This includes liability (whether as a matter of contract, tort,
statute, restitution, or otherwise) for any direct, indirect or consequential
loss, liability, claim, cost, expense, proceeding, demand, penalty,
disappointment, death, injury, illness, shock, inconvenience or delay. This
limitation of liability also applies irrespective of the cause, including
negligence of us or a Supplier, withdrawal, cancellation or failure to provide
a Product, delay, any variation in the Product, the provision of substitute
Products or a change in the Supplier. Without limitation, we will not be
responsible if the Product is not available due to inclement weather conditions
or other Acts of God, civil disturbances, fire, floods, acts of Government or
any other authorities, accident to or failure of machinery or equipment or
industrial action. Broome, Kimberley & Beyond cannot accept
any responsibility for any operator changing or withdrawing prices, details or
services shown, all are subject to alteration without notice.
Broome, Kimberley & Beyond is a wholesaler and in the provision of holidays
acts solely as an agent on behalf of the principals. These principals are all
land and transport suppliers including the range of hotels, car companies and
boat companies used in the holidays by the client and featured in the Broome,
Kimberley & Beyond brochure. Broome, Kimberley & Beyond is not a
principal and acts solely as an agent between the principal and the third party
(client) it is not responsible for monies paid in advance to the principal by
Broome, Kimberley & Beyond on behalf of the third party (client) if the
principal is unable to provide that service either by default, insolvency,
liquidation, change of ownership or operation difficulties.
Concessions – Some suppliers offer
senior and pensioner concessions. A copy of a valid Seniors or Pension concession
card number will be required prior to booking for some suppliers in order to
receive reduced rates.
Child Costs – Child costs, where they are available at the time of
booking are at the discretion and on the conditions of the supplier. Child ages
vary per supplier.
Travel Insurance – Broome, Kimberley & Beyond and our third party
providers and distributors do not include insurance cover in connection with
our products and services. We strongly recommend travel insurance, which can
cover many potential losses including, loss of deposit and cancellation fees. Ask your Travel Agent or one of our reservations
consultant for a recommendation of policies to suit your needs.
Minimum Numbers – Some tour operators require minimum numbers to confirm
a tour. As such, some bookings may be waitlisted until these minimum
requirements have been reached. Full payment is required for a waitlisted tour.
If a tour is not confirmed for this reason, a full refund will be issued. Broome,
Kimberley & Beyond cannot accept responsibility for 3rd party
suppliers cancelling itineraries due to min numbers not being filled.
Hotel Deposit – Some hotels may require a cash deposit should you be
unable to provide a credit card imprint.
Hire Vehicles Age Limit – 25 years is the minimum but some companies
make special allowance for drivers 21 years and over. Provisional licences are
not accepted. All hire rates in this brochure include collision damage
insurance. A non-waived damage excess applies to all vehicles.
A bond for petrol and insurance excess is payable to the company at the time of
collection of your vehicle. This bond is fully refundable, less petrol, when
the vehicle is returned in an undamaged condition. Bonds are usually taken in
the form of a credit card deposit or pre-authorisation of a credit card however
other forms of payment may be accepted, each individual car hire company varies
as to what they will accept. Insurance is completely void for normal sedans if
driven on unsealed roads. All distances, driving times, and maps shown in this
brochure are designed as a guide only. Additional charges will be levied direct
to Car Hire Operator. Please refer to Terms & Conditions provided to you at
time of booking.
Identification - You may be
asked to present photo identification to the Supplier or Carrier upon check in.
Airlines and Cruise companies require names spelt as per photo identification
change fees will apply if names are spelt incorrectly.
Transfers - Some accommodation suppliers provide courtesy
transfers from airports/railway stations.
It is essential that these transfers are pre-booked. Some Tour Suppliers provide complimentary
pick up and return drop off to your holiday accommodation. All tours and transfers must be re-confirmed
with the supplier at least 24 hours prior to departure directly with the service
Complaints – Where problems are incurred
during travel, it is imperative that you inform the Supplier immediately in
order for the Supplier to rectify the situation as quickly and effectively as
possible. If you do not do so it may
hinder the ability of the Supplier to resolve your concerns and to ensure your holiday
is exactly to your liking. If booking
issues require the assistance of Broome, Kimberley & Beyond to be resolved, we request that all complaints
are forwarded to our General Manager in writing, immediately on your return.
Cancellations – If you cancel or
terminate your holiday we will charge a cancellation fee: Cancellation advice
must be received in writing.
Prior to Final Payment –
there will be no refund of your deposit ($150 per person) or any additional
supplier deposit that may have been collected.
After Final Payment – 100% percent cancellation applies however refunds will be
assessed at the discretion of Broome, Kimberley & Beyond and our suppliers
taking in to consideration supplier fees.
Refunds on Services – In respect to accommodation, meals,
sightseeing, tours or other services which were included in the holiday cost
but not utilised, a refund processing fee of $55 per booking plus any other
cancellation fees charged by our suppliers will apply.
Copyright – All material contained on our website and within our
brochure publications is copyright. Reproduction in whole or part is not
permitted without the written permission of Broome, Kimberley & Beyond.
Additional Information - Additional
information required at time of booking – a contact mobile number, special
dietary requests and passenger’s weights are required for some suppliers?
Photographs – Some of the images in this brochure have been
supplied by Tourism WA, the Northern Territory Tourism Commission, the South
Australian Tourism Commission and many other Suppliers.