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Booking Information & Conditions

Broome & The Kimberley Holidays specialise in selling Broome, The Kimberley, Western Australia & Northern Territory. With over 15 years of expert knowledge, Broome & The Kimberley Holidays give you the security of knowing all itineraries are professionally organised, ensuring visitors will experience the best your chosen destination can offer.

Tickets & Documentation – All tickets and vouchers will be issued on receipt of final payment being made to Broome & The Kimberley Holidays.

Minimum Booking Requirement – A minimum booking value of $500 is required.  Should the booking value not reach this minimum, a $20 booking fee will apply for all reservations made via our telephone reservations centre.  All bookings transacted via our website do not have a minimum value requirement and booking fees will not apply.

Deposits – A non-refundable deposit of $150 per person is required within 7 days of making your booking. Some bookings may require additional 3rd party deposits. Where full payment is received immediately, a deposit of $150 per person is deemed to be a portion of the full payment. A deposit acts to hold the services requested but does not guarantee prices.

Amendments – A fee of $55 per amendment per file, will be charged once deposits have been received. Changes may also incur a fee from the tour operator, carrier or principals with which your booking is held and will be charged accordingly.


Final Payment – Final payment must be made no later than 35 days prior to departure (45 days for Rail and 95 days for Cruises) to avoid automatic cancellation.  

Advertised specials require FULL payment within 5 calendar days from confirmation.

Prices – All prices in this brochure are quoted in Australian dollars (AUD$) and are subject to change without notification. All prices are land only and do not include airfares to featured destinations.


Credit Card Fees – Payments can be made with credit cards subject to the following surcharges on the total booking value:

Mastercard and Visa         1.9%

American Express             3.3%

Diners Club                          3.3%

Fuel Surcharges – Prices are subject to change due to suppliers implementing a fuel surcharge or increasing existing fuel surcharges.

Late Bookings –. Bookings made within 35 days of travel, or inside supplier cancellation fee periods, will require a Credit Card Guarantee before requests for confirmations can proceed.

Hotel Accommodation Definitions – Per room per night cost is based on 1-2 passengers sharing the room unless otherwise stated.

Photographs –  Images displayed on our website are included as a guide only.  Hotel room photographs are representative only and actual rooms occupied may vary in decor and inclusions from those shown.


Responsibility – Information featured on our website and in our brochures has been supplied by the people and organisations (Suppliers) providing the various goods and/or services (Products).  In supplying this information to you, we are acting as the agent of such Suppliers.  We take all measures to ensure that the  information featured in our brochures and on our website are accurate at the time of publication,  however, we do not control the manner in which Products featured are provided. We disclaim and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.  Broome & the Kimberley Holidays cannot accept any responsibility for any operator changing or withdrawing prices, details or services shown, all are subject to alteration without notice.

Broome & The Kimberley Holidays is a wholesaler and in the provision of holidays acts solely as an agent on behalf of the principals. These principals are all land and transport suppliers including the range of hotels, car companies and boat companies used in the holidays by the client and featured in the Broome & The Kimberley Holiday brochure. Broome & The Kimberley Holidays is not a principal and acts solely as an agent between the principal and the third party (client) it is not responsible for monies paid in advance to the principal by Broome & The Kimberley Holidays on behalf of the third party (client) if the principal is unable to provide that service either by default, insolvency, liquidation, change of ownership or operation difficulties.

Concessions – Some suppliers offer senior and  pensioner concessions. A valid Seniors concession card number will be required for some suppliers in order to receive reduced rates.

Child Costs – Child costs, where they are available at the time of booking are at the discretion and on the conditions of the supplier. Child ages vary per supplier.

Travel Insurance  - Broome & The Kimberley Holidays and our third party providers and distributors do not include insurance cover in connection with our products and services. We strongly recommend travel insurance, which can cover many potential losses including, loss of deposit and cancellation fees.  Ask a Broome & The Kimberley Holidays reservations consultant for a recommendation of policies to suit your needs.

Minimum Numbers – Some tour operators require minimum numbers to confirm a tour. As such, some bookings may be waitlisted until these minimum requirements have been reached. If a tour is not confirmed for this reason, a full refund will be issued. Broome & The Kimberley Holidays cannot accept responsibility for 3rd part suppliers cancelling itineraries due to min numbers not being filled.

Hotel Deposit – Some hotels may require a cash deposit should you be unable to provide a credit card imprint.

Hire Vehicles Age Limit – 25 years is the minimum but some companies make special allowance for drivers 21 years and over. Provisional licences are not accepted. All hire rates in this brochure include collision damage insurance. A non-waived damage excess applies to all vehicles.

A bond for petrol and insurance excess is payable to the company at the time of collection of your vehicle. This bond is fully refundable, less petrol, when the vehicle is returned in an undamaged condition. Bonds are usually taken in the form of a credit card deposit or pre-authorisation of a credit card however other forms of payment may be accepted, each individual car hire company varies as to what they will accept. Insurance is completely void for normal sedans if driven on unsealed roads. All distances, driving times, and maps shown in this brochure are designed as a guide only. Additional charges will be levied direct to Car Hire Operator. Please refer to Terms & Conditions provided to you at time of booking.

 

Identification  -  You may be asked to present photo identification to the Supplier or Carrier upon check in.


Transfers - Some accommodation suppliers provide courtesy transfers from airports/railway stations.  It is essential that these transfers are pre-booked.  Some Tour Suppliers provide complimentary pick up and return drop off to your holiday accommodation.  All tours and transfers must be re-confirmed with the supplier at least 24 hours prior to departure directly with the service provider.


Complaints –  Where problems are incurred during travel, it is imperative that you inform the Supplier immediately in order for the Supplier to rectify the situation as quickly and effectively as possible.  If you do not do so it may hinder the ability of the Supplier to resolve your concerns and to ensure your holiday is exactly to your liking.  If booking issues require the assistance of Broome & The Kimberley Holidays to be resolved, we request that all complaints are forwarded to our General Manager in writing, immediately on your return.


Cancellations – If you cancel or terminate your holiday we will charge a cancellation fee:

Prior to Final Payment – there will be no refund of your deposit ($150 per person) or any additional supplier deposit that may have been collected.

After Final Payment – refunds will be assessed at the discretion of Broome & The Kimberley Holidays and our suppliers, less the initial deposit per person.  Should passengers wish to re-book within 12 months, 50% of the deposit will be held in suspense to be credited to a new booking.  Please advise at the time of cancellation.

Refunds on Services – In respect to accommodation, meals, sightseeing, tours or other services which were included in the holiday cost but not utilised, a refund processing fee of $55 per booking plus any other cancellation fees charged by our suppliers will apply.

Copyright – All material contained on our website and within our brochure publications is copyright. Reproduction in whole or part is not permitted without the written permission of Broome & The Kimberley Holidays.